Digests.
Two ways to read the database. On the left, the Weekly Digest — what landed in the last seven days. On the right, the Sector Digest — one vertical at a time, investigated in depth.
Every Monday · ~500 words
Weekly Digest
Fresh disclosures from the previous seven days. NPS and retention, side by side. Notable scores, suspicious outliers, and any company where management actually explained the number.
| # | Week of | Headline |
|---|---|---|
| 06 | 2026-06-22 | Schitt's Creek: "ew, NPS". |
| 05 | 2026-06-15 | Same NPS, different day. Mostly. |
| 04 | 2026-06-08 | The Usual Suspects (NPS Edition). |
| 03 | 2026-06-01 | No Country for Old NPS — here are the new ones. |
| 02 | 2026-05-25 | If you blinked, this is what you missed. |
| 01 | 2026-05-18 | No Country for Old NPS — here are the new ones. |
Every fortnight · ~1500 words
Sector Digest
One vertical at a time. Sub-sector benchmarks, biggest swings, recent standouts, older nuggets, and a reader-marked deep dive where the data warrants it.
| # | Date | Sector |
|---|---|---|
| 09 | 2026-06-23 | Professional Services |
| 08 | 2026-06-16 | Real Estate & Construction |
| 07 | 2026-06-09 | Automotive |
| 06 | 2026-06-02 | Telecom |
| 05 | 2026-05-26 | Insurance |
| 04 | 2026-05-19 | Retail & Consumer Goods |
| 03 | 2026-05-08 | Finance: Non-bank, Fintech & Payments |
| 02 | 2026-05-06 | Healthcare & Pharma |
| 01 | 2026-05-06 | Travel & Hospitality |
Deep dives · No fixed cadence
Articles
Investigations, guides, and the occasional polemic. Companion reading to the data.
The NPS Hall of Shame
Real scores. Questionable methods. Zero accountability.
Seven publicly disclosed NPS scores that deserve a raised eyebrow, a polite cough, and a very direct question about sample size. Plus: the five sins of NPS disclosure.
Read →The NPS Credibility Guide
How to publish NPS properly.
The antidote to the Hall of Shame. Six standards of credible NPS disclosure, the Hall of Good, and a pre-publication checklist for companies who want to be believed — not just impressive.
Read →