The Usual Suspects (NPS Edition).
Weekly Digest · Issue 04 · 2026-06-08
Last week in NPS & Retention
Window: 2026-06-01 → 2026-06-08
From the C-suite
The highest-credibility disclosures of the week — drawn from earnings calls, IR commentary, and CEO statements. These are the ones that meet the bar set out in the Credibility Guide.
- 90 ⭐ — Lumexa Imaging (2026-06-01). Lumexa Imaging reports patient Net Promoter Score consistently above 90, indicating high satisfaction and loyalty.…
NPS Intelligence News
21 qualifying disclosures · 19 in normal range · min 9.4, max 95, average 70.0.
Notable scores
- 95 ⭐ — Ensol (2026-06-01). Ensol reports a Net Promoter Score of 95, compared with a sector average of 40.…
- 94 ⭐ — Alivia Health (2026-06-05). Alivia Health's home infusion services unit achieved a Net Promoter Score of 94% and overall satisfaction rating of 97% in Q1 FY26.…
- 93 ⭐ — Forest River (2026-06-01). Forest River expands call center to improve owner experience, with current 12-month Net Promoter Score of 93.…
- 9.4 — Britam (2026-06-05). Britam reported a Net Promoter Score of 9.4 out of 10, highlighting strong customer satisfaction in Kenya's insurance market.…
- 29 — Sonos (2026-06-04). Sonos increased its dealer Net Promoter Score to 29 from 17 by using dealer feedback to enhance its B2B buyers' portal.…
🤨 Too good to be true?
- Grassi reported 100 — trustworthy? Grassi's Healthcare practice has earned a 100% Net Promoter Score (NPS).
- Wellington-Altus Financial reported 95.6 — take with a pinch of salt 🧂 Wellington-Altus Financial maintained an unmatched net promoter score of 95.6 as it surpassed $50B in assets under administration.
eNPS (employee)
2 qualifying disclosures · 2 in normal range · min 91, max 94.6, average 92.8.
Notable scores
- 94.6 ⭐ — Roadway Moving (2026-06-01). Roadway Moving expands to Denver with Net Promoter Score of 94.6 and employee NPS of 93, reflecting strong organizational performance.…
- 91 ⭐ — AM Public Relations (2026-06-03). AM Public Relations achieved an eNPS (employee Net Promoter Score) of 91% in an anonymous HR survey, earning recognition on Inc.'s 2026 Best Workplaces List.…
Retention Intelligence Articles
48 qualifying disclosures · 46 in normal range · min 56.4%, max 150%, average 109.8%.
Notable scores
- 150% ⭐ — Hatz AI (2026-06-05). Hatz AI achieved 150% net revenue retention rate and expanded platform with major product releases.…
- 150% ⭐ — Palantir (2026-06-01). Palantir's US commercial revenue surged 133% with net dollar retention reaching 150%, reflecting strong customer expansion.…
- 139% — Figma (2026-06-05). Figma achieved 139% net dollar retention rate alongside 46% revenue growth in May.…
- 56.4% (Δ: -4.8pp) — McDonald's (2026-06-02). McDonald's customer retention fell from 61.2% in May 2024 to 56.4% by January 2025, despite $5 Meal Deal promotion.…
- 89% (Δ: +14pp) — ValueCore customer (unnamed) (2026-06-05). A ValueCore customer improved their renewal rate from 75% to 89% by changing renewal conversation processes, with no product changes required.…
🤨 Looks suspicious
- TruBlue reported 25% — likely a delta, churn rate, or misclassification. TruBlue reports 25% of customers are recurring business, reflecting the strength of its retention-focused model.
- Unframe reported 400% — take with a pinch of salt 🧂 Unframe maintains a 400% net revenue retention rate, driven by customers expanding from initial projects.
Customer-love arithmetic continues.
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