Last week in NPS & Retention

Window: 2026-05-18 → 2026-05-25

NPS Intelligence News

42 qualifying disclosures · 42 in normal range · min 30, max 95, average 71.9.

95 ⭐ — Verito (2026-05-20). Verito holds a 95 Net Promoter Score and maintains 100% uptime since 2016, earning #1 rankings in 21 G2 categories.…
93 ⭐ — CX University (2026-05-25). CX University's customer experience certification program has been completed by 50,000+ professionals across 125+ countries and carries a Net Promoter Score of +93.…
91 ⭐ — Roadway Moving (2026-05-23). Roadway Moving operates with a 91 Net Promoter Score, supporting fleet expansion ahead of peak season.…
30 — Air India (2026-05-25). Air India improved its customer net promoter score to 30 in March 2026 from minus-19 in 2023.…
33.4 — BT Group (2026-05-21). BT Group PLC reported record group Net Promoter Score for the full year to March 31, 2026.…

35 qualifying disclosures · 32 in normal range · min 58.3%, max 156%, average 108.3%.

156% ⭐ — bunch (2026-05-20). bunch reported net revenue retention of 156% with 300% annual recurring revenue growth in 2025, backed by fresh capital funding.…
150% ⭐ — Palantir Technologies (2026-05-25). Palantir's net revenue retention hit 150%, meaning existing customers are spending 50% more year-over-year.…
150% ⭐ — DLocal (2026-05-20). DLocal CEO highlights net revenue retention levels of more than 150% as a significant competitive moat.…
58.3% — H&R Real Estate Investment Trust (2026-05-19). H&R Real Estate Investment Trust reported Sunbelt resident retention remained strong at 58.3% in Q1 2026.…
75% — VeriSign (2026-05-25). VeriSign's renewal rate improved to 75%.…

Unframe reported 400% — take with a pinch of salt 🧂 Unframe reported 400% net revenue retention after raising $50M in funding, with existing customers significantly expanding their use of its
Dust reported 240% — trustworthy? Dust's net revenue retention reached 240% in 2025 as the workplace AI platform raised $40 million.
Saia Inc reported 6.7% — likely a delta, churn rate, or misclassification. Saia Inc reported renewal rates of 6.7% for the quarter, reflecting stable performance amid changing market conditions.

Same time next week — bring popcorn.

Source: NPS Intelligence database · companies with a non-null name, HIGH/MEDIUM quality, canonical=1, deduped by company.