No Country for Old NPS — here are the new ones.
Weekly Digest · Issue 03 · 2026-06-01
Last week in NPS & Retention
Window: 2026-05-25 → 2026-06-01
NPS Intelligence News
More than 9000 entries in the database, and nearly 4000 explicit scores. Some of high quality, others of “dubious provenance” - read about that in the NPS Hall of Shame .
This week: 28 qualifying disclosures · 23 in normal range · min 8.7, max 95, average 73.2.
Notable scores
- 47 - Johnson Matthey “It's increased to 47 and the reason for that is we're doing a better job with our customers and helping them tap into value. A lot of our customers are struggling on the margin side, and we're taking a full cost approach and helping them manage their business better” - so says CEO Liam Condon, on an earnings call. That’s believable and credible.
- 95 ⭐ — Verito (2026-05-26). Verito achieved a 95 Net Promoter Score, supporting its G2 Momentum Leader Badge and 21 #1 rankings in Summer 2026.…
- 94 ⭐ — AlgoShack (2026-05-30). AlgoShack reports an enterprise Net Promoter Score of 94, placing it among world-class performers.…
- 94 ⭐ — ZINFI (2026-05-28). ZINFI achieved a Net Promoter Score of 94 and 97% Likelihood to Recommend in G2's Summer 2026 Partner Relationship Management Grid, the highest among PRM leaders.…
- 8.7 ⭐ — Founder School (2026-05-26). Founder School FS26-2 programme reports 8.7 Net Promoter Score among achievements for 280+ incubated founders.…
- 30 — Air India (2026-05-25). Air India improved its customer net promoter score to 30 in March 2026 from minus-19 in 2023.…
🤨 Are they 100% sure?
- Brandi AI reported 100 — trustworthy? Brandi AI earned a Net Promoter Score of 100 in G2's Summer 2026 High Performer rankings for Answer Engine, the highest possible NPS score.
- EPC Group reported 100 — really? EPC Group, which achieved a Net Promoter Score of 100, announced the launch of Governed AI on Microsoft Framework.
- Solvares Field Service UK reported 100 — trustworthy? Solvares Field Service UK achieved an outstanding NPS of 100.
- Ochsner Health reported 98 — really? Ochsner Health achieved a 98 Patient Net Promoter Score in a partnership with myLaurel optimizing hospital capacity and home care delivery.
- Louisiana State University reported 98 — really? LSU's Whole-of-State cybersecurity vision achieved a 98% Net Promoter Score in student-powered initiatives.
Retention Intelligence Articles
42 qualifying disclosures · 41 in normal range · min 43.2%, max 175%, average 107.1%.
Notable scores
- 175% ⭐ — BoodleBox (2026-05-30). BoodleBox reported 175% net revenue retention and 594% year-over-year growth as EdTech Start-Up of the Year winner.…
- 158% ⭐ — Shipsy (2026-05-27). Shipsy reported enterprise net revenue retention of 158%, indicating strong expansion within existing customer accounts.…
- 150% ⭐ — Palantir (2026-06-01). Palantir's US commercial revenue surged 133% with net dollar retention reaching 150%, reflecting strong customer expansion.…
- 43.2% — Pattern Group (2026-05-27). Pattern Group achieved a 43.2% Net Revenue Retention Rate alongside a 43.2% revenue increase.…
- 63% — Excelsoft Technologies (2026-05-26). Excelsoft Technologies reported strong Q4 & FY26 performance with top 5 clients contributing 63% of revenue, demonstrating client retention strength.…
🤨 Are they 100% sure?
- 1Mind reported 211% — really? 1Mind achieved $6M in revenue within 18 months, driven by an impressive 211% net dollar retention rate.
More disclosures, more questions — next week.
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