Schitt's Creek: "ew, NPS".
Weekly Digest · Issue 06 · 2026-06-22
Last week in NPS & Retention
Window: 2026-06-15 → 2026-06-22
From the C-suite
The highest-credibility disclosures of the week — drawn from earnings calls, IR commentary, and CEO statements. These are the ones that meet the bar set out in the Credibility Guide.
- 87 ⭐ — Luxer One (2026-06-18). Luxer One launches Luxer Access for multifamily property management, citing a Net Promoter Score of 87.…
- 65.5 ⭐ — Leapmotor (2026-06-17). At the launch, Leapmotor announced that global sales of its C-series have surpassed 800,000 units, with an overall Net Promoter Score (NPS) of 65.5, putting it on par with the reputation of luxury SUV…
- 85 ⭐ — Magalu (2026-06-16). Magalu launched an AI-powered WhatsApp shopping assistant with a Net Promoter Score of 85, well above retail average.…
- 31 - disclosure by Tesco CEO Ken Murphy highlighted strong customer satisfaction improvements, with Net Promoter Score climbing six points year-on-year to 31
NPS Intelligence News
24 qualifying disclosures · 23 in normal range · min 9.4, max 90, average 63.6.
We liked the 2026-06-21 disclosure from Delta Airlines that reported differences in the JFK-LAX routes, being 9.2 NPS below other domestic routes. No absolute scores, but lots of colour in the linked article. That contrasts with LATAM Airlines NPS score of 54 NPS in same week.
Notable scores
- 90 ⭐ — Calix (2026-06-18). Calix lands 4.5 stars in Newsweek tech workplaces with 90 Net Promoter Score.…
- 90 ⭐ — PG&E Corporation (2026-06-17). PG&E Corporation reports a Net Promoter Score of 90 with zero call center churn.…
- 90 ⭐ — Calix One / SC (2026-06-17). SC invests in agentic AI with Calix One, building on a 90 Net Promoter Score and zero call center churn.…
- 9.4 — Opus Interactive (2026-06-16). Opus Interactive reported a Net Promoter Score above 9.4 upon launching Arizona and Kansas City data centers.…
- 17 — First Bus (2026-06-18). First Bus reports Net Promoter Score increased from 11 to 17, alongside 17% reduction in lost mileage.…
🤨 A little strange
- Family Development Foundation reported 96 — really? Family Development Foundation ranks first in government customer experience index with a Net Promoter Score of 96.
Retention Intelligence Articles
25 qualifying disclosures · 24 in normal range · min 86.7%, max 170%, average 116.9%.
Notable scores
- 170% ⭐ — Gather AI (2026-06-19). Gather AI achieved $15M revenue with a net revenue retention rate of 170%.…
- 153% ⭐ — Clutch (2026-06-18). Clutch reports net revenue retention of 153% as six of ten largest credit unions now use its digital origination platform.…
- 150% ⭐ — Palantir (2026-06-17). Palantir reported net revenue retention of 150% with year-over-year revenue growth of 85%.…
- 146% (Δ: +34pp) — Intercom (2026-06-17). Intercom's net revenue retention increased from 112% to 146%, reaching a record level as the company approaches $100M ARR.…
- 140% — Databricks (2026-06-22). Databricks disclosed a net revenue retention rate exceeding 140%, indicating strong expansion within existing customer base.…
- 129% — Figma (2026-06-20). Figma reported 129% net dollar retention in Q2 2025, reflecting strong expansion revenue alongside its 41% YoY growth to $250M.…
- 126% — Snowflake (2026-06-20). Snowflake reported a net revenue retention rate of 126% in Q1 of fiscal 2027 with 13,912 total customers.…
- 86.7% (Δ: +240bp) — Domo (2026-06-17). Domo reported improvement in retention metrics, with gross retention increasing 240 basis points year-over-year to 86.7%.…
- 90% — Costco (2026-06-22). Costco's 90% worldwide membership renewal rate demonstrates resilience and is cited as a key driver of its premium valuation.…
See you in seven.
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