No Country for Old NPS — here are the new ones.
Weekly Digest · Issue 01 · 2026-05-18
Last week in NPS & Retention
Window: 2026-05-11 → 2026-05-18
NPS Intelligence News
58 qualifying disclosures · 56 in normal range · min 9, max 94, average 69.9.
Notable scores
- 94 ⭐ — Kaizen Gaming (2026-05-16). Kaizen Gaming reported a Net Promoter Score of 94% among programme participants.…
- 94 ⭐ — myLaurel (2026-05-11). myLaurel reports consistently achieving a Net Promoter Score of 94 on a 100-point scale for in-home patient care.…
- 93 ⭐ — Simtech Aviation (2026-05-13). Simtech Aviation reported a Net Promoter Score of 93 from APS MCC graduates for early 2026, alongside continued airline placement success.…
- 9 — NORI (2026-05-11). Women-focused travel gear brand NORI reports strong early metrics including Net Promoter Score above 9 and 20% repeat purchase rate within 60 days.…
- 29.7 — Great Portland Estates (2026-05-14). Great Portland Estates reported Net Promoter Scores of +29.7 across its portfolio, exceeding industry averages and signaling tenant satisfaction.…
🤨 Too good to be true?
- EPC Group reported 100 — take with a pinch of salt 🧂 EPC Group achieved a Promoter Score of 100 on the G2 Spring 2026 Grid for Business in their modular Copilot Security offering.
- Malone Telegram (Boutique Firm) reported 100 — trustworthy? The firm reports a perfect Net Promoter Score of 100, reflecting consistently strong client satisfaction and long-term engagement.
eNPS (employee)
3 qualifying disclosures · 2 in normal range · min 43, max 46, average 44.5.
Notable scores
- 46 — Stanbic Holdings (2026-05-11). Stanbic Holdings disclosed an employee Net Promoter Score (eNPS) of 46 in its 2025 annual report.…
- 43 — Dalcour Maclaren (2026-05-16). Dalcour Maclaren's employee Net Promoter Score (eNPS) stands at +43, placing it in the upper tier globally.…
🤨 Could it be a mistake?
- Pan Pacific London reported 100 — really? Pan Pacific London achieved a 100% Employee Net Promoter Score, recognized in The Caterer's Best Places to Work in Hospitality 2026.
Retention Intelligence Articles
57 qualifying disclosures · 57 in normal range · min 50%, max 150%, average 105.5%.
Notable scores
- 150% ⭐ — Palantir (2026-05-17). Palantir achieved a net dollar retention rate of 150%, indicating strong customer retention and expansion.…
- 150% ⭐ — Snowflake (2026-05-16). Snowflake net dollar retention is 150%, the highest in large-cap software history, with management lifting full-year revenue guidance to 71% growth.…
- 150% ⭐ — HyperFinity (2026-05-15). HyperFinity reports FY26 double-digit revenue growth and net revenue retention exceeding 150%.…
- 50% — ARS Pharmaceuticals (2026-05-17). ARS Pharmaceuticals posted Q1 2026 revenue of $22.7M with a net retention target of approximately 50%.…
- 65% — zSpace, Inc. (2026-05-17). zSpace's net dollar retention rate dropped to 65% from 97%, signaling weakened customer metrics in 1Q 2026.…
Same time next week — bring popcorn.
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