Last week in NPS & Retention

Window: 2026-05-11 → 2026-05-18

NPS Intelligence News

58 qualifying disclosures · 56 in normal range · min 9, max 94, average 69.9.

94 ⭐ — Kaizen Gaming (2026-05-16). Kaizen Gaming reported a Net Promoter Score of 94% among programme participants.…
94 ⭐ — myLaurel (2026-05-11). myLaurel reports consistently achieving a Net Promoter Score of 94 on a 100-point scale for in-home patient care.…
93 ⭐ — Simtech Aviation (2026-05-13). Simtech Aviation reported a Net Promoter Score of 93 from APS MCC graduates for early 2026, alongside continued airline placement success.…
9 — NORI (2026-05-11). Women-focused travel gear brand NORI reports strong early metrics including Net Promoter Score above 9 and 20% repeat purchase rate within 60 days.…
29.7 — Great Portland Estates (2026-05-14). Great Portland Estates reported Net Promoter Scores of +29.7 across its portfolio, exceeding industry averages and signaling tenant satisfaction.…

EPC Group reported 100 — take with a pinch of salt 🧂 EPC Group achieved a Promoter Score of 100 on the G2 Spring 2026 Grid for Business in their modular Copilot Security offering.
Malone Telegram (Boutique Firm) reported 100 — trustworthy? The firm reports a perfect Net Promoter Score of 100, reflecting consistently strong client satisfaction and long-term engagement.

3 qualifying disclosures · 2 in normal range · min 43, max 46, average 44.5.

46 — Stanbic Holdings (2026-05-11). Stanbic Holdings disclosed an employee Net Promoter Score (eNPS) of 46 in its 2025 annual report.…
43 — Dalcour Maclaren (2026-05-16). Dalcour Maclaren's employee Net Promoter Score (eNPS) stands at +43, placing it in the upper tier globally.…

Pan Pacific London reported 100 — really? Pan Pacific London achieved a 100% Employee Net Promoter Score, recognized in The Caterer's Best Places to Work in Hospitality 2026.

57 qualifying disclosures · 57 in normal range · min 50%, max 150%, average 105.5%.

150% ⭐ — Palantir (2026-05-17). Palantir achieved a net dollar retention rate of 150%, indicating strong customer retention and expansion.…
150% ⭐ — Snowflake (2026-05-16). Snowflake net dollar retention is 150%, the highest in large-cap software history, with management lifting full-year revenue guidance to 71% growth.…
150% ⭐ — HyperFinity (2026-05-15). HyperFinity reports FY26 double-digit revenue growth and net revenue retention exceeding 150%.…
50% — ARS Pharmaceuticals (2026-05-17). ARS Pharmaceuticals posted Q1 2026 revenue of $22.7M with a net retention target of approximately 50%.…
65% — zSpace, Inc. (2026-05-17). zSpace's net dollar retention rate dropped to 65% from 97%, signaling weakened customer metrics in 1Q 2026.…

Same time next week — bring popcorn.

Source: NPS Intelligence database · companies with a non-null name, HIGH/MEDIUM quality, canonical=1, deduped by company.