Same NPS, different day. Mostly.
Weekly Digest · Issue 05 · 2026-06-15
Last week in NPS & Retention
Window: 2026-06-08 → 2026-06-15
From the C-suite
The highest-credibility disclosures of the week — drawn from earnings calls, IR commentary, and CEO statements. These are the ones that meet the bar set out in the Credibility Guide.
- 93 ⭐ — PX Academy (2026-06-13). PX Academy launched Culturally Competent Patient Experience Program with a Net Promoter Score of +93.…
- 60 ⭐ — Hinduja Global Solutions Ltd (2026-06-13). Hinduja Global Solutions improved Net Promoter Score to 60, up 12 points in the year, in Q4 2026 earnings call.…
NPS Intelligence News
29 qualifying disclosures · 26 in normal range · min 11, max 95, average 65.1.
Notable scores
- 95 ⭐ — Oracle (2026-06-11). Oracle wins 30M subscriber telco deal, achieving a Net Promoter Score of 95% in customer experience.…
- 94 ⭐ — Dailyhunt (2026-06-13). Dailyhunt reports an enterprise Net Promoter Score of 94 and SaaS NPS of 81.…
- 92 ⭐ — Ochsner Health (2026-06-11). Ochsner Health's patient physician NPS increased from 89 to 92 in the past year and a half.…
- 11 — GitHub Copilot (2026-06-08). GitHub Copilot has a Net Promoter Score of 11, lower than competitors Claude Code (54) and Cursor (34).…
- 22 — Emplifi Fuel (2026-06-10). Emplifi Fuel drives 22% improvement in Net Promoter Score alongside 60% increase in social media engagement for brands.…
🤨 Looks suspicious
- EPC Group reported 100 — trustworthy? EPC Group ranks #1 in AI sentiment for Microsoft Consulting with a Net Promoter Score of 100 across post-engagement client surveys.
- Paradigm Clinical Research reported 96 — take with a pinch of salt 🧂 Paradigm Clinical Research reports NPS of 96 and a consistent record of meeting enrollment targets.
- NCC Group plc reported 100 — trustworthy? Unaudited interim results show improved net promoter score with a +32-point improvement, rising from +68.
Retention Intelligence Articles
31 qualifying disclosures · 31 in normal range · min 85%, max 155%, average 114.3%.
Notable scores
- 155% ⭐ — Anthropic (2026-06-12). Anthropic net revenue retention estimates range from 140% to 170%, driven by contractual enterprise commitments.…
- 150% ⭐ — Palantir (2026-06-10). Palantir achieved net dollar retention of 150%, a 1,100-basis-point increase from the prior quarter.…
- 140% — M&C Saatchi (2026-06-13). M&C Saatchi reported net revenue retention above 140% despite a 7.3% overall revenue decline and account losses.…
- 140% — dLocal Limited (2026-06-10). dLocal Limited reported revenue retention exceeding 140% for the fourth consecutive quarter, driven by strong merchant retention and large-account growth.…
- 138% — additiv (2026-06-09). additiv, acquired by Temenos, maintains a Net Promoter Score above 90 and Net Revenue Retention of 138% with double-digit growth.…
- 133% — Atlas (2026-06-13). Atlas reported net revenue retention of 133%, indicating agencies from a year ago continue to expand spending.…
- 126% (Δ: up) — Snowflake (2026-06-15). Snowflake reports net revenue retention improved to 126%, signaling customer acceleration on platform.…
- 85% (Δ: +7pp) — NCC Group PLC (2026-06-12). NCC Group increased gross revenue retention from 78% to 85% and reduced churn rate from 22% to 15% in H1 2026.…
- 88% — OpenAI (2026-06-13). OpenAI reports 88% enterprise customer retention rate in revenue base analysis.…
Same time, same database, next week.
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